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Amazon reliability cutoff point

nancylebov posts about a bad experience with an Amazon vendor who had a 95% reliability rating and says she will never again buy from anyone with less than a 98% rating. I suspect she is in the right ballpark for what the safe cutoff should be. I also placed a fairly large order with an Amazon vendor with a 95% rating before Christmas, and not only did it never arrive but there was no response to my polite email enquiries asking if the order had ever been dispatched. Needless to say I've applied for a full refund from Amazon, and expect to get it. Looking through the Amazon feedback pages for Wessex Books Ltd / The Book Cupboard of Bristol, I find that their failure to reply to emails about disappearing orders is a recurrent theme (and in one or two cases the shop has actually posted grumpy responses to complaints from thwarted buyers, which would be amusing if they weren't so unprofessional).

So I reckon nancylebov's cutoff point of 98% rather than 95% is about right. If they can't deliver a satisfactory service forty-nine times out of fifty, just don't risk your money with them.

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pgmcc
Jan. 10th, 2008 09:25 pm (UTC)
I had a similar experience on e-bay with a seller with a rating of 98% In their case it appears they have poor controls on their orders. They took my money but had no record of the order. I raised a paypal complaint and received their apologies, the book ordered (which they had moved onto buy-now) and a small discount. Looking at their history showed that this happens pretty regularly.

They had not responded to five attempts to contact them until I raised the paypal complaint.

I'm setting my cut-off at 99.9%

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