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Amazon reliability cutoff point

nancylebov posts about a bad experience with an Amazon vendor who had a 95% reliability rating and says she will never again buy from anyone with less than a 98% rating. I suspect she is in the right ballpark for what the safe cutoff should be. I also placed a fairly large order with an Amazon vendor with a 95% rating before Christmas, and not only did it never arrive but there was no response to my polite email enquiries asking if the order had ever been dispatched. Needless to say I've applied for a full refund from Amazon, and expect to get it. Looking through the Amazon feedback pages for Wessex Books Ltd / The Book Cupboard of Bristol, I find that their failure to reply to emails about disappearing orders is a recurrent theme (and in one or two cases the shop has actually posted grumpy responses to complaints from thwarted buyers, which would be amusing if they weren't so unprofessional).

So I reckon nancylebov's cutoff point of 98% rather than 95% is about right. If they can't deliver a satisfactory service forty-nine times out of fifty, just don't risk your money with them.



Jan. 10th, 2008 06:06 pm (UTC)
My grievances with Amazon Marketplace sellers are never to do with books not arriving, but rather the condition in which they arrive.

Having an OCD about books and keeping them as pristine as possible, if an item is described as being "As new", I expect a copy that has no cracks in the spine, no creases on the cover and no dents or other flaws in the pages. More often than not, these conditions are not fulfilled and thus the book is not as advertised which winds me up. There's also the idiot sellers who wrap a book in brown paper and expect it to survive the postal service from post box to my house without taking any damage. It may well have been "as new" when you posted it but after being dropped a few times I can't honestly tell. Argh!

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